Amazon Clinic is now Amazon One Medical’s pay-per-visit telehealth service
Amazon One Medical now offers customers pay-per-visit telehealth for common conditions (like pink eye, the flu or a sinus infection), or membership where customers pay a monthly or annual fee for on-demand virtual care, booking of same and next-day appointments at One Medical offices and a differentiated primary care experience.
“It’s simply too hard to get the medical care you need, when you need it, and affordably—long waits, high costs and impersonal care make it unnecessarily difficult for many patients today. We’re focused on improving both the occasional and ongoing medical care experience,” said Neil Lindsay, senior vice president of Amazon Health Services. “Amazon One Medical’s Pay-per-visit telehealth service makes it simpler for customers looking for care to see a provider, with fewer clicks and even lower per-visit pricing. With Amazon One Medical, customers can choose the medical care service that best meets their needs—a single visit for occasional, common conditions, or a membership that supports access to ongoing care with an app that makes things like getting on-demand virtual care, appointments and managing prescriptions fast and simple."
With Amazon One Medical Pay-per-visit, customers can access the telehealth care of Amazon Clinic, with lower per visit pricing and even fewer steps to start a visit, the company said. The service is currently available on Amazon.com or the Amazon mobile app, and customers can purchase a one-time virtual visit for any of 30+ common health concerns like acne, COVID-19 and erectile dysfunction.
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Messaging visits are now only $29, and video visits are $49—customers pay for care as they need it; insurance is not accepted or needed; and FSA/HSA payment is accepted. For messaging visits, a clinician reviews the customer's information, messages the customer and customers respond at their convenience. The clinician then sends the customer a personalized treatment plan. For video visits, customers connect with a clinician in real time on a video call.
Members can look after their long-term health with in-person annual “well visits” and preventive screenings at a One Medical office, manage new or ongoing conditions like asthma, diabetes, heart disease, high blood pressure, irritable bowel syndrome, lupus or other health concerns through in-person or virtual visits, or meet virtually 24/7 with a healthcare provider about any current health concerns such as a cough, headache or upset stomach.
Amazon One Medical membership is available to Prime members as a benefit for a discounted rate of $9 per month (or $99 per year), or for all other customers for $199 per year. Prime members can add up to five additional family members for a discounted rate of just $6 per month per member (or $66 per year).
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One Medical Membership’s 24/7 on-demand virtual care includes video chats and in-app Treat Me Now services for immediate needs and common concerns like cold and flu, skin issues, allergies and more—all at no extra cost. Members also can use the One Medical app to message their care team, access their health records, manage prescriptions and easily book same and next-day remote or in-office appointments at 150+ locations across the U.S. Scheduled remote and in-person appointments, as well as drop-in lab services, are not covered by the membership fee and billed to insurance or paid out-of-pocket.