3 pharmacy retailers top 2015 Temkin Emotion Ratings

WABAN, Mass. — Based on a study of 10,000 U.S consumers, pharmacy retailers H-E-B, Hy-Vee and Walgreens rated among the top 10 in the 2015 Temkin Emotion Ratings, which rates how customers feel about their interactions with 293 companies across 20 industries. 

 

“It's clear that consumers often feel poorly after interacting with TV service providers and internet service providers, but they enjoy many interactions with supermarkets, fast food restaurants and retailers,” Bruce Temkin, managing partner of Temkin Group, said. 

 

Supermarkets, fast food chains, retailers, parcel delivery services and hotels earned average scores of “good,” while TV service providers and Internet service providers earned average ratings of “very poor.”

 

In its fifth year of publication, the 2015 Temkin Emotion Ratings examines how consumers feel about interactions with companies across 20 industries: airlines, auto dealers, banks, computer and tablet makers, credit card issuers, fast food chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, major appliance makers, parcel delivery services, rental car agencies, retailers, software firms, supermarket chains, TV service providers, utilities and wireless carriers.