Patient focus earns Diplomat Pharmacy 98% satisfaction rating
FLINT, Mich. - Diplomat Pharmacy announced Thursday the results from its 2015 patient survey.
For 2015, Diplomat received over 98% satisfactions rate from patients in all four-survey categories:
Overall satisfaction (99%);
Telephone courtesy (99%);
Helpfulness of pharmacists (98%); and
Helpfulness of patient care staff (99%).
The survey found that 95% of patients would recommend Diplomat to their family, friends and co-workers.
"These survey results are a result of all the efforts we've undertaken to do whatever it takes to serve our patients," said Gary Kadlec, Diplomat president. "We continually look to optimize care while maintaining our principal focus on the patient."
Every year, Diplomat engages an independent third-party agency to evaluate the levels of satisfaction, study the customer's experience and track its service delivery performance over time.