Veterans prefer retail pharmacy over VA pharmacies

COSTA MESA, Calif. - As retail pharmacy celebrates America's military veterans on Friday, those veterans are celebrating retail pharmacy, at least those brick-and-mortar pharmacies not located within a VA medical center, a recent J.D. Power survey found.



One reason? The ordering process. Veterans were more satisfied with retail brick-and-mortar pharmacies as compared to medical center pharmacies.



Also, according to the J.D. Power 2016 U.S. Pharmacy Study, veterans were more likely to understand explanations from retail pharmacists (93%) as compared to pharmacists from VA medical centers (80%), even though the average length of a conversation is longer at the VA (4.8 minutes with VA pharmacists vs. 3.8 minutes with retail pharmacists).