Wegmans ranks high on J.D. Power and Associates 2009 National Pharmacy Study

ROCHESTER, N.Y. The results of J.D. Power and Associates 2009 National Pharmacy Study were recently released, with Wegmans Pharmacy ranked “Highest in Customer Satisfaction with Supermarket Pharmacies,” Wegmans announced earlier this week.

More than 12,000 consumers participated in the web-based study that was conducted in May and June of this year. Seven key factors were measured:  pharmacists, non-pharmacist staff, convenience, medication availability and information, store layout and design, cost competitiveness and remote ordering convenience.

“This recognition is special because it shows just how much our employees care for our customers each and every day,” stated Wegmans CEO Danny Wegman.  “The relationships our pharmacy people build with our customers are truly meaningful.”

In addition to supermarket pharmacies, mass merchandisers and chain drug stores were ranked in separate categories. Wegmans’ score of 865 (out of a possible 1,000) was the highest among all pharmacies in the supermarket category.

Wegmans opened its first pharmacy at its Lyell Avenue store Rochester in 1972.  Today, the company operates pharmacies in all of its stores, with 400 pharmacists and 1,600 pharmacy technicians on staff.