Cardinal Health enhances patient support through new ConnectSource platform
DUBLIN, Ohio — Cardinal Health Specialty Solutions recently introduced a new cloud-based patient engagement platform called ConnectSource to address an unmet need from the biopharma industry for better insights into the patient experience and treatment journey.
“Clients have consistently told us that while patient data from hub providers is widely available, visibility into bigger picture trends is challenging to access,” stated Jennifer Fillman, VP and general manager specialty services at Cardinal Health Specialty Solutions. “We saw an opportunity to raise the bar on patient services by delivering actionable insights that enable our clients to more effectively engage and influence patients, while also supporting more informed decisions about commercial strategy.”
“Digital engagement is driving opportunity across the health care ecosystem as patients want to be informed and engaged, and life sciences companies want a closer connection to their patients” said David Rosner, principal and digital life sciences leader, Deloitte Consulting. “Patient Connect is empowering life science organizations like Cardinal Health to put patients at the center of the health care ecosystem.”
Approximately half of Cardinal Health’s hub services clients have already migrated their patient services programs to ConnectSource, including several top 10 pharmaceutical companies.
Delivered through Cardinal Heath Sonexus Access and Patient Support, ConnectSource helps enhance patient support programs by streamlining processes such as benefits investigations and prior authorizations to ensure patients get on therapy faster. The new platform also provides transparency into treatment trends and critical issues, such as when patients are falling off therapy, so clients can make smarter decisions about how and when to engage patients and providers. And the offering enables integration with other hub and specialty pharmacy data sources, so clients can gain a 360-degree view of their product.
ConnectSource is Cardinal Health’s implementation of Deloitte Digital’s industry leading software ConvergeHEALTH Patient Connect. Patient Connect enables life sciences companies to provide robust patient services, support and personalized engagement through a flexible cloud software platform. Delivered exclusively as a Salesforce Managed package, Patient Connect provides consistently high-touch patient experiences across channels and enables adherence and care coordination across each patient’s full care network.