Diplomat personalizes specialty care with new Rare Disease Center of Excellence program

FLINT, Mich. - Diplomat Pharmacy announced Thursday its new Rare Disease Center of Excellence program to manage a high-touch service offering specifically for rare-disease patients.

 

The Rare Disease COE is custom-built to serve the unique needs of rare-disease populations, with a team of specialists who establish one-on-one relationships with patients. This COE program offers patients a single point of contact, a direct-line to a specialist. High-touch communication allows the care team to work closely with patients, caregivers and physicians, and break down the barriers to medication access and adherence.

 

"To support patients in their therapy, as part of our pharmaceutical care we also have an enhanced nursing component," said Gary Kadlec, president of Diplomat. "We recently added an associate director of nursing to our team to focus our high-touch services and drive more nursing care intervention in one-on-one discussions with patients, for care that is truly customized to a patient's needs."

 

"We've launched new efforts to amplify patient support and leverage our team's expertise in managing orphan and ultra-orphan therapies," Kadlec said. "Our new model improves efficiencies and helps promote therapy access for patients, expedites new medicinal launches and eases the burden for every patient on that journey."

 

"You have given me my life back," said a Diplomat patient suffering with periodic paralysis, one of the disease states served within the new program. "I mean you have given me every day that I have for the rest of my life."