H.D. Smith improves supply chain ops with FusionOps information platform

MOUNTAIN VIEW, Calif. - H. D. Smith on Wednesday selected FusionOps as its information platform to drive improved decision making across the company. FusionOps is the cloud-based analytics platform that transforms data into actionable information to drive cost reduction, revenue growth and service level improvement.

 

“No other product in the market today matches what FusionOps allows us to do. It serves as a data warehouse, analytical tool and easy to use application for decision-making – our only alternative would have been building something ourselves,” stated David Guzman, chief information officer H. D. Smith. “When you consider FusionOps delivered in weeks what would take us years to develop if we wanted feature parity and domain-specific models, building was simply impractical.”

 

Like many large pharma companies, H. D. Smith’s operation is a complex web that involves managing 100,000 product SKUs and orchestrating an agile supply chain in a challenging market. Servicing an external customer ecosystem of local independent drug stores and major hospitals requires delivering value that is relevant to each unique consumer.

 

FusionOps helps H. D. Smith make strategic decisions using real-time information. First, it allows the company to integrate its disparate data sources into one centralized cloud-based source. Second, it mines, analyzes and translates the raw data from these sources in real-time using data science to create information model sets and business metrics relevant to H. D. Smith operations. 

 

Finally, it delivers information in an on-demand manner that is graphical and easy for any of its internal or external customers to act on, immediately.

 

“Providing a self-service way for our customers to gain valuable information about our operations matters to them,” Guzman said. “Their ability to make immediate decisions directly relates to our efforts to respond better. In the end, internal and external visibility leads to better quality service and an extraordinary customer experience.”

 

“As innovative companies like H. D. Smith recognize there is an untapped wealth of information, they will find you can unlock your business operations – especially supply chain – with FusionOps,” said Gary Meyers, CEO of FusionOps. “Re-imagining the customer experience the way H. D. Smith has done with FusionOps improves customer engagement and helps on a broader level to align operational efficiencies with the company mission: to improve quality, safety and cost of patient care.”