Health in a high-gloss setting

Building on its strong service reputation and a solid foundation of loyal shoppers in the Northeast and Mid-Atlantic region, Wegmans will continue its slow but steady expansion as it extends its menu of health-and-wellness offerings.

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Even though Wegmans reports that it opens “just two or three new stores each year,” at least another 10 new openings are planned, including stores in Alexandria, Va.; Concordville, Pa.; and Westwood, Mass. Longer term, another four new supermarkets with pharmacies are in the development pipeline for Virginia, along with two more in New Jersey and another new store in Maryland, according to the company.



Driving the company’s success: a solid reputation for delivering what it calls “a nearly telepathic level of customer service,” provided by motivated employees. Wegmans scored No. 7 on Fortune Magazine’s list of the 100 best companies to work for in 2015. In February, the company also scored No. 1 for corporate reputation among the 100 most visible companies in the 16th annual Harris Poll Reputation Quotient study.



Wegmans’ 85 in-store pharmacies extend its service reputation with a battery of new and ongoing preventive care programs, including adult immunizations; nearly 60 generic drugs offered at $4 for a 30-day supply; free home shipping of prescriptions; an auto-refill program; and a Wegmans Pharmacy Online service that gives customers “quick and easy access to prescription information,” according to the company.



Also available: a disease management program for Type 2 diabetics launched in 2014, and an individualized pharmacist consultation and screening program for patients with hypertension. Under its ongoing “Eat Well Live Well” program, Wegmans also offers healthy-eating store tours, special dietary advice and nutritional choices for customers dealing with diabetes, high blood pressure, food allergies, gluten intolerance and other conditions.