Kern Health Systems utilizes Rite Aid's Health Dialog Nurse Line

BOSTON, Mass. —  Rite Aid's Health Dialog, a leading provider of population health management solutions, last week announced that Kern Health Systems is offering the Health Dialog Nurse Line to members.



“Health Dialog has deep experience working with vulnerable populations in California,” stated Irwin Harris, associate medical director at Kern Health Systems. “These members face unique challenges that could impact the effectiveness of a nurse line," he said. Health Dialog’s specially trained health coaches not only demonstrate keen understanding of culturally and financially diverse populations, they also provide evidence-based healthcare guidance in culturally competent ways. This has helped us take better care of our members who need extra support and played a pivotal role in the success of our population health program.”



Health Dialog’s Nurse Line provides guidance and information to help people make informed decisions about their medical care. Using evidence-based clinical data, Health Dialog's registered nurse health coaches assess the urgency of symptoms and direct members to the appropriate level of care for their condition. They also prepare members for physician visits, educate them about medication side effects and help them manage chronic conditions.



Health Dialog’s Nurse Line features immediate connection to bilingual nurses, access to live interpretation services in 200 languages, health information in multiple languages and at appropriate reading levels and TDD/TTY accessibility for hearing-impaired members.



The National Committee for Quality Assurance has certified Health Dialog’s Nurse Line since its inception. Members, who number in the millions, consistently endorse it and a 2016 member survey showed 93% of members said their health coach was friendly and helpful, and 90% would recommend the nurse line to family or friends.



“For two decades, Health Dialog has provided award-winning healthcare tools that help people make better health care choices,” said Health Dialog CEO Web Golinkin. “Transcending language, cultural and income barriers, our nurse health coaches meet members exactly where they are, which engages them more effectively in their health care. Better engagement delivers better outcomes for members and their health plans.”