MTM services from Medicine Shoppe/Medicap Pharmacy rank high in customer follow-through

ST. LOUIS Medicine Shoppe and Medicap Pharmacy are laying claim to an industry-leading position in their delivery of Medication Therapy Management services to a select group of patients covered by the Medicare prescription drug plan Community Care Rx.

For the second year in a row, the two franchised pharmacy networks scored highest in follow-through among pharmacy retailers participating in the CCRx MTM program, according to Bill Rampy, senior vice president of franchise operations for Medicine Shoppe International.

“In 2007, Medicine Shoppe and Medicap Pharmacy stores completed the largest number and percentage of available MTM cases in the Community CCRx MTM program, compared to other pharmacy groups in their category, and achieved an approximate 20 percent increase in their performance from 2006 to 2007,” noted the company, a division of Cardinal Health. “Additionally, three of the top 20 performers for the Community CCRx MTM program were Medicine Shoppe and Medicap Pharmacy pharmacists.”

As a Medicare-endorsed drug plan, CCRx enabled retail pharmacists across the country to complete patients’ MTM sessions using Mirixa’s Web-based clinical management system MirixaPro. Through MTM sessions, Medicine Shoppe and Medicap pharmacists have counseled patients on many medication issues, including potentially fatal drug interactions.

In addition, several MTM sessions have been able to identify patients that are non-compliant with their medication or could save money on their prescriptions.

“Our pharmacists are dedicated to helping patients manage their health and medications,” said Rampy. “The basic principles of MTM parallel the values that define the Medicine Shoppe and Medicap Pharmacy brands, and help our pharmacies to continue providing patients with the highest level of personalized care.”