Publix extends Sync Your Refills program chainwide

LAKELAND, Fla. — Publix on Tuesday announced plans to expand a new Sync Your Refills program to all pharmacies. After a successful test in the Atlanta Division, the program will expand companywide to the remaining Publix Pharmacies by Friday, Jan. 24. 

“As both a supermarket and pharmacy, we are focused on providing convenient programs and services to our customers,” said Maria Brous, Publix media and community relations director. “Our Sync Your Refills program is designed to respect the time of our customers and continue to build on a strong relationship between patient and pharmacist. Prescription synchronization assists in medication adherence for happier, healthier customers.”

Sync Your Refills is a program established to assist customers with synchronization of their medications to be refilled on the same day of the month. With this program, Publix pharmacists are more equipped to engage with their customers and discuss such patient care activities as immunizations, medication changes, medication therapy management consultations and medication adherence.

Customers receive a call eight days prior to fulfillment of prescriptions each month to ensure changes have not occurred. A reminder call or text is issued the day prior to pickup. As an added service, a call or text is issued if prescriptions are not picked up within 48 hours.

There are 925 Publix Pharmacies in the chain.