Synerio debuts AI-powered solution for pharmacy patient engagement
Synerio is unveiling a unified, AI-powered patient engagement platform for pharmacies dubbed Synerio Engage.
Synerio Engage aims to disrupt the status quo for patient engagement in pharmacy with a unified end-to-end experience that empowers patients to better manage their medications and pharmacy appointments and reduces the operational burden on pharmacy staff.
“Our unified patient engagement platform was purpose-built to meet the needs of pharmacy using AI and our deep expertise in pharmacy. A core feature of the platform is our AI-powered Virtual Pharmacy Technician that provides fast, highly personalized service to every patient day or night. Now, patients can converse with our virtual pharmacy technicians just like they would with a real pharmacy staff member in their native language in the mode they feel most comfortable—text, voice, mobile app, web or chat,” the company said.
“We are leveraging our 40-year heritage in pharmacy technology, the power of an informed AI, and the steadfast belief that the patient must be at the center of our solution to create an end-to end experience that will increase patient engagement and satisfaction,” said Steve Lawrence, CEO of Synerio.
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Key features:
- Virtual pharmacy technician: pharmacies can augment staff with an unlimited team of AI-powered assistants that converse with patients just like a real pharmacy technician.
- Informed AI as the foundation: The AI is informed with trusted pharmacy-specific sources and customized to align the brand voice of our customers.
- Unified across all channels: Patients can converse in the way they feel most comfortable—text, voice, mobile app, web or chat—or seamlessly switch between communication methods.
- Supports more than 50 languages: Patients can converse in their native language, spoken or typed.
- Drives operational efficiencies: Synerio Engage offloads work by tackling repetitive conversations, reducing interruptions to pharmacy workflow and streamlining pharmacy operations.
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The Synerio team will be providing demos and more product information at Booth #805 at the NACDS Total Store Expo Aug. 17-19.