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What does the future of Sam's Club look like?

Walmart’s Grapevine, Texas Sam’s Club recently unveiled a bold new design and experience, which offers a glimpse into the future of retail.
Levy
Grapevine-Sam's-Club-woman-looking-at screen

This fall, Walmart celebrated the grand opening of the Grapevine Sam’s Club, unveiling a bold new design and experience that blends technology with the personal touch.

With the reopening of the Grapevine Sam’s Club, Walmart introduced “the dance floor,” an omnichannel showroom to reimagine the member shopping experience and give members a new way to interact with items. Where registers once stood, there is now an expansive space that seamlessly integrates the best of digital and in-person shopping. Members can explore online exclusives, use Scan & Go to add items to their cart and ship purchases directly to their doorstep.

Here’s a glimpse of the transformation:

From the sushi island and home meal solutions to the full-service pharmacy, optical and hearing centers, every detail has been designed to make shopping faster, smoother and more enjoyable. This is a whole new way to experience Sam’s Club, the retailer said.

Extending beyond the shopping experience, Walmart also invested in innovations to create a better work environment for its associates. By introducing AI and computer vision technology as well as thoughtful upgrades like a vertical tire carousel, automated forklifts and even a pizza robot in the cafe, associates now have more time to focus on enhancing the member experience, the retailer said.

One of the most exciting features of the remodel is the transition to a register-free shopping experience. High-top tables near the showroom and entrance are staffed by member specialists ready to assist anyone new to Scan & Go. This approach has been met with enthusiasm, with the majority of members preferring the streamlined system in its first week, Walmart said.

Walmart said the Grapevine Sam’s Club sets a new standard for what a club can be--a place where human-centered design and technology meet convenience and discovery and a glimpse into the future of retail.

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