ARTICLES BY THIS AUTHOR
- 2/21/2021
Enhancing the online shopping experience
This month, David Orgel examines how retailers can continue to build e-commerce momentum as consumers’ expectations increase. - 1/19/2021
Retailers push for long-term relationships
As more retailers roll out membership programs, David Orgel highlights the need for these services to meet customer expectations over time. - 12/27/2020
Raising the bar on inclusion efforts
David Orgel looks at how retailers set high standards for diversity and inclusion in the past year — and the importance of continuing this focus. - 11/19/2020
How to be ready for anything in 2021
With the new year looming, David Orgel urges retailers to forget about predicting the future and focus instead on essential strategies. - 10/22/2020
An expanding world of retailer health efforts
This month, David Orgel takes a look at how retailers continue to broaden their health initiatives to meet a wider range of consumer needs. - 9/23/2020
Retail experience stages a comeback
In his monthly column, David Orgel discusses the new retail imperative, which is to provide excitement and enhanced solutions — alongside safety — to customers. - 8/17/2020
Recession sparks new retail imperatives
In his monthly column, David Orgel looks at how tough times for consumers means retailers have an opportunity to strengthen their customer relationships by supporting shoppers. - 7/29/2020
Responding to the e-commerce wake-up call
In his latest column, David Orgel says that it’s time for retailers across food and drug to accelerate their capabilities with new investments and initiatives. - 6/18/2020
New imperatives for catering to shoppers' health needs
David Orgel discusses the opportunity retailers have to support consumer behaviors around health and nutrition that have changed as a result of the COVID-19 pandemic. - 5/21/2020
Food and drug retailers lead the way back
Columnist David Orgel discusses the ways that COVID-19 has seen retailers hone their skills in crisis operations and why they must retain these capabilities for the future.