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Good Neighbor Pharmacy pharmacists discuss the patient-centered approach
Drug Store News this summer spoke to three Good Neighbor Pharmacy owners as part of its coverage of AmerisourceBergen ThoughtSpot 2016. In these exclusive interviews, independent pharmacists shared changes implemented in their pharmacy to expand patient care and increase front-end profitability, the importance of customer service and the role of the independent pharmacist in the community.
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Business Coaching program works to enable patient care
Above: Paul Satterfield, Business Coach – Retail for AmerisourceBergen Drug Corp., led two continuing education sessions at Good Neighbor Pharmacy ThoughtSpot 2016: “A Brave New World – of Profit: Turning your Front End from a Convenience Center into a Profit Center,” which he taught alongside fellow Business Coach Danny Nelson, and “Embrace Your Full Potential as a Pharmacy Staff Member: YOU are the Cornerstone of the Patient Experience!”