RETAIL NEWS

The shelf is no longer just where products sit — it’s a valuable marketing tool, according to WestRock vice president of retail insights and solutions Leon Nicholas.

Many retailers are divided organizationally by channel or other internal structures that keep them from focusing on the entirety of customers.

According to a study by logistics tech company uShip, conducted with third-party research firm YouGov, found that customer frustration primarily stems from a poor shipping experience that upends consumers’ daily routine.

The National Association of Chain Drug Stores’ two top executives emphasized the association’s commitment to the success of retailer and supplier members amid times of dramatic change during its business program on Sunday morning, the second day of the three-day NACDS Total Store Expo event in Denver.

As part of the agreement, Havas will recruit a team of thought leaders dubbed the Well Village, who will have experience in retail health care strategy and creative and provide Rite Aid with a suite of marketing services.

According to a new study by Synchrony, consumers are downloading retailers’ mobile apps at double the rate of years past and leveraging the apps to buy, browse, read product reviews, access coupons and find a local store.

CVS Pharmacy is rolling out its new BeautyIRL store-within-a-store beauty format — which also will include in-store beauty services provided by through a partnership with GlamSquad — in three markets.

Hamacher Resource Group's Dave Wendland takes a look at the new phase of retail and just how it is shaping the future of brick-and-mortar locations.