Sam's Club

WABAN, Mass. — Sam's Club has the most loyal customers, according to a new study by the Temkin Group. The report, "2012 Temkin Loyalty Ratings," rated the loyalty that consumers have to 206 large companies across 18 industries.

Only seven companies earned "very strong" loyalty ratings. In addition to the retailers listed above, credit unions and USAA earned the distinction. Sam’s Club had the most loyal customers across all industries, with a loyalty rating of 65%.

BENTONVILLE, Ark. — Mass merchandiser Sam's Club has made a deal with the pregnancy and parenting brand of an author who has signed on to write articles in its in-store magazine.

WHAT IT MEANS AND WHY IT'S IMPORTANT — The highest circulation of any health magazine in America. That's a major commitment when you think how hard consumer magazines have been hit in recent years.

(THE NEWS: Sam's Club launches wellness magazine for members. For the full story, click here)

BENTONVILLE, Ark. — Sam's Club is taking its promotion of health-and-wellness solutions further by launching its own branded, bimonthly magazine.

Sam' Club said its 8-million member circulation magazine, Healthy Living Made Simple, is the first warehouse club publication solely dedicated to health-and-wellness issues. Topics covered by the publication include items related to personal, child and pet health. Future issues will spotlight local Sam’s Club pharmacists, optometrists and associates, as well as members’ stories, Sam's Club said.

WABAN, MASS. — Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience.

Sam's Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H-E-B and credit unions.

According to the 2012 Temkin Experience Ratings, in its second year, 76 companies (37% of the total) earned "poor" or "very poor" ratings.

WHAT IT MEANS AND WHY IT'S IMPORTANT —Sam's Club has made a major commitment to health and wellness, and is hosting screening events every month of the year. January was New Year, New You. This month it's heart health. Next month it's allergy screenings. In June it's men's health, which includes some pretty expensive PSA tests. Why? Sam's wants its members to know it's serious about health and wellness, and knows that these events are a good way to convert members into patients.

BENTONVILLE, Ark. — In honor of American Heart Month, Sam's Club announced it will be hosting free heart health screenings on Feb. 11 at all locations with a pharmacy.

From 11 a.m. to 3 p.m., members and guests can receive total cholesterol, HDL, glucose, body mass index and blood-pressure tests for free. During the screenings, Sam's Club pharmacies also will offer free samples of related items, the company said.

BENTONVILLE, Ark. — Sam's Club has expanded its Simply Right brand to include a line of quality and affordable vitamins, the retailer announced.

Sam's Club said its brand, which replaces its Member's Mark line, features refined packaging and vitamins that are formulated to deliver the same benefits in a smaller pill, making it ideal for members and families who have difficulty swallowing pills, Sam's Club said. The line includes triple strength fish oil, Co Q-10 softgels, glucosamine HCl and vitamin D3.