WALGREENS

On Jan. 1, Walgreens’ contract with Express Scripts expired, and millions of Walgreens customers covered by ESI were forced to either move their pharmacy business or come up with some other way to stick with Walgreens. Drug Store News interviewed Walgreens president and CEO Greg Wasson on what the company is doing to hold on to those customers and how it is appealing to payers.

CHICAGO — Walgreens in early January brought the latest example of its flagship retail pharmacy to life in Chicago. And, like it’s counterpart in New York, the interactive technology really sets the store apart from traditional retail pharmacy experiences. Two endcaps across from the pharmacy feature interactive touchscreens — one features information on smoking cessation, the other on heart health. Adjacent to the pharmacy’s pick-up window is a self-serve prescription checkout that dispenses a patient’s prescriptions.


Record-breaking attendance and four panel discussions on such topics as specialty pharmacy and diabetes set the stage for the 13th annual Drug Store News Industry Issues Summit held on Nov. 29 in New York City. This year’s event attracted more than 30 retailers and 200 industry suppliers. 


WHAT IT MEANS AND WHY IT'S IMPORTANT — As more of Walgreens' store base is transformed into its Wellness Experience format, the less it becomes an underdog in its hardline stance against Express Scripts. Perhaps that was why the former Indianapolis Colts strategist Tony Dungy — the first NFL coach to record a win against all 32 NFL teams — was on hand to announce the new store openings.

A mass merchandise retailer based in the Midwest has become the latest chain to join the move toward smartphone apps that allow customers to manage their pharmacy prescriptions. Fresh off the heels of its merger with Omaha, Neb.-based Pamida, Shopko announced the launch of an app for BlackBerry, Android and iPhone users that will allow customers to refill and manage their pharmacy prescriptions.


DEERFIELD, Ill. — Walgreens has transformed 68 locations in the Indianapolis market into health and daily living destinations.

The drug store chain hosted a ribbon-cutting ceremony Thursday at a store located on 16th and Meridian in Indianapolis. On hand at the ceremony were Walgreens president and CEO Greg Wasson, former Indianpolis Colts coach Tony Dungy and Sen. Richard Lugar, R-Ind.

The stores are part of Walgreens' pilot program that launched last year in Chicago.

NEW YORK — A wide range of factors and "moving parts" will likely make 2012 a challenging year for pharmacy retailers as the economy, generic drugs and the dispute between Walgreens and Express Scripts figure prominently, analysts say.

Still, they say, various factors may serve to benefit drug stores and other retailers that operate pharmacies.

WASHINGTON — The main lobby representing pharmacy benefit managers is launching an advertising campaign amid scrutiny the industry has received lately from the public and lawmakers.

The Pharmaceutical Care Management Association announced Tuesday the launch of its new "That's What PBMs Do" ad campaign, which includes print and video ads that focus on what the PCMA called PBMs' role in reducing pharmacy costs, Medicare Part D and mail-order pharmacy.