In this Issue

At Abbott Nutrition, “it all starts with consumer empathy,” the company’s director of insights, innovation and brand strategy, Surya Menon, told attendees at the Retail Health Summit. By helping the company understand a patient’s head space when making a purchase, this starting point is aimed at ensuring they can meet consumer needs at the best time.

Today’s health system is saddled with stark challenges, including runaway costs, exploding demand for services and huge gaps in the quality of care and in the sharing of patient records, treatment options, health risk factors and other data.

CARSON, Calif. — Hyland’s at NACDS Total Store Expo launched a new homeopathic energy booster called Good Morning that targets consumers looking for a natural revitalization solution, following a night of tossing and turning in bed. Good Morning contains no caffeine, is stimulant free and is non-habit forming. According to Hyland’s research, 38.3% of Americans have trouble sleeping, with stress being the leading cause of their restlessness.

As critics of the Affordable Care Act continue to grumble about how the law has adversely affected much of the nation’s healthcare system, consultant and Foundation for Health Smart Consumers fellow Mike Tarino said that giving people more control over how their healthcare dollars are spent could help quiet the critics and put what many see as a failing reform plan back on track.

“One-in-4 people over age 45 in the United States is chronically lonely.”

CAMBRIDGESHIRE, U.K. — Swiss oral care brand Curaprox has launched an all-natural whitening toothpaste that removes discoloration by using activated carbon without eroding or bleaching the enamel. Black is White toothpaste contains enzymes that protect against tooth decay and support salivary functions. It also remineralizes tooth enamel and seals exposed dentine channels. The toothpaste comes with a toothbrush and has an SRP of $29.95.

As pharmacies fill more prescriptions, while also needing to provide specialty clinical services, pharmacy technology company ScriptPro is positioning itself as a provider of solutions that will ease common pain points that come with increased script volume and the influx of paperwork from clinical services. ScriptPro’s CEO Mike Coughlin shared two forthcoming innovations from the company with Drug Store News, one of which addresses pharmacy documentation needs, and the other of which will help with pain points in the will-call process.

Walmart’s Annie Walker

How can retailers and manufacturers work together to not only be partners in managing consumers’ disease states, but also to help educate a new generation about the importance of prevention? This was the driving question a panel of leading consumer health executives tackled in June, at a special one-day thought leadership conference in Bentonville, Ark., co-hosted by Drug Store News and Mack Elevation Forum.