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CVS Pharmacy expanding its Hispanic format
CVS Pharmacy is bringing its CVS Pharmacy y más to the Los Angeles market.
The retailer first debuted the concept, designed to provide enhanced, personalized service to the local Hispanic community, in June in Miami, opening 12 stores. Nine stores in the greater Los Angeles market will have the new format.
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Facebook wants to support your customer engagement
Retailers have long been interacting with customers via Facebook, but the social network is making a big push to become a full-fledged CRM platform.
Among the announcements Facebook made at its F8 developers conference this week was a beta release of its Messenger chat platform with bots and a new Send/Receive application programming interface (API).