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'World class' in session
By now you probably have heard about "Walgreens University," the internal education center the company opened last month, complete with technology-enhanced classrooms, a mock drug store and video-conferencing capabilities for employee educational programs.
Competing in the new age of retail, where bricks, clicks and anything in between compete for a larger share of the omnichannel customer, will require new skill sets and a generally better-educated workforce. The winners will create a more personalized shopping experience that leverages the expertise in their stores.
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Reinventing Rexall Pharma Plus
It has been just over a year since Frank Scorpiniti took the helm at Canada's Rexall Pharma Plus. And, as the Canadian retail market continues to heat up, the company has officially taken the lid off a reinvention of its business, from its stores and its brand, to the products and services in its stores.