Pharmacy Technology

Today’s health system is saddled with stark challenges, including runaway costs, exploding demand for services and huge gaps in the quality of care and in the sharing of patient records, treatment options, health risk factors and other data.

As prescription volume increases, one of the hottest areas of pharmacy technology in recent years has been solutions for the will-call process, and RxMedic is looking to stay on the forefront of will-call solutions with its Automated Retrieval System, or ARS. The company also is working to provide dispensing and storage solutions that can adapt to reduce downtime for calibration and maintenance.

Between its recently announced partnership with IMA North America and its Pharmacy Operations Symposium, held in April in concert with Binghamton University’s Watson Institute for Systems Excellence (WISE) — Innovation has had a busy year. And according to EVP global business development Doyle Jensen, there are numerous new projects that are ongoing at Innovation, as the company is expanding its solutions to help increase pharmacy efficiency, accuracy and inventory management.

As pharmacies fill more prescriptions, while also needing to provide specialty clinical services, pharmacy technology company ScriptPro is positioning itself as a provider of solutions that will ease common pain points that come with increased script volume and the influx of paperwork from clinical services. ScriptPro’s CEO Mike Coughlin shared two forthcoming innovations from the company with Drug Store News, one of which addresses pharmacy documentation needs, and the other of which will help with pain points in the will-call process.

Having been around for 39 years, Spartanburg, S.C.-based pharmacy solutions company QS/1 has seen the pharmacy business change several times, all the while providing tools to help pharmacies navigate the changes and provide services to their patients. As pharmacy shifts its focus to outcomes and implements more clinical services, QS/1 knows that its latest solution will be able to assist in managing the increasing amount of documents pharmacies deal with on a daily basis.

By now, the retail pharmacy industry knows that its place within the American healthcare landscape is changing. PricewaterhouseCoopers’ Health Research Institute has dubbed it the New Health Economy, and in May the firm highlighted the factors that are playing a key role in pharmacy’s transformation.

VoicePort arrived in Boston for the National Association of Chain Drug Stores’ Total Store Expo this year with a new name for its suite of pharmacy technology offerings. The company rebranded its PharmaPhonetics property as CLARO Pharmacy Solutions — a name change aimed at highlighting the growth the company’s offerings have seen since starting out in 2003, according to VoicePort VP North American business development Alphonse J. Sasso.